When is the arrival time at the guesthouse/apartment?
The time of arrival or key collection is after 2 pm local time. You are not entitled to the key if you arrive prior to that time. If you want to collect the key very late in the evening you must contact your host by e-mail or telephone to arrange that. Some hosts have key boxes and they will e-mail you the access code prior to your arrival.
What time do I have to depart from the guesthouse/apartment?
Check out time is no later than 11am, turn the key in or leave it behind at the apartment. You can see in the house rules how the owner expects you to leave the keys.
What about cleaning?
Cleaning is included in the rental price. You can find out whether final cleaning is included in the rental price by clicking on the price in the house presentation. If the final cleaning is included in the rental price, this will be stated here. It is however expected that you tidy up after your stay.
If your rented property is not properly cleaned when you arrive you must contact Little Arrows apartments immediately for complains, otherwise you have accepted that the apartment is clean.
Electrical and heating consumption included?
Electrical consumption and the heating cost are included in the price in most of the apartments, always in the guesthouses. We recommend that you use your common sense when using energy such as water and electricity. The consumption costs will usually be deducted from the deposit if the cost is not included in the price.
Bed linen included?
Bed linen is usually included in the price and will be provided by the host. But in cottages you usually have to bring your own bed linen. Sometimes, you are also able to rent it from the host.
Weather bed linen is included or not it will be stated in the house presentation.
How do I make a reservation?
Search our listings to find the gesthouse/apartment you like. Check the availability calendar to see if it’s available for your required dates. Choose an apartment, and reserve it by using our online booking service. Our payment system is both safe and reliable. By using our system both parties are protected against fraud and illicit behaviour.
Your credit card will be charged by the secure credit card company Borgun. You will get a confirmation by e-mail within few minutes with all contact information. When you pay, fee of 15% (confirmation fee) of the total amount will be charged. The remaining balance will be charged from your credit card 45 days before your arrival.
The host will not receive any payment until you have checked into your apartment; therefore you can check in and confirm that everything is as stated on the website.
What if the property is misrepresented?
If the guesthouse/apartment is not like represented on the site, contact Little Arrows apartments immediately with a detailed description and a few photos to proof your claim, if the apartment is not like it was represented we will help finding you another housing.
What kind of payment do you accept?
We offer secure credit card processing online. Your credit card will be charged using Borgun system and you will get your receipt attached to the confirmation e-mail.
If you don´t have a credit card, we will accept payment through a bank transfer, but only if this payment is made in 30 days or more prior to your arrival.
How about smoking?
Most of the apartments are non smoking it will be stated in the house presentation. In some apartments people are allowed to smoke on the balcony if it exist or outside on the terrace.
What if some accidents damages happen?
If any damages of equipments ocur, please contact the host to come to an agreement about the replacement.
How can I find cheap flights?
We recommend using the http://www.dohop.com/ a flight search for finding the best deals on flight all over the world.